You can exchange any item in its original sale condition (unworn, unwashed, unused, with the original tags and labels attached) with proof of purchase. Swimwear and panties must have their original hygienic sticker attached.
You can only return faulty items with proof of purchase for a full refund.
You have 30 days from the date of your purchase.
Before you exchange an item, make sure it’s still in the original sale condition (swimwear and panties must have their original hygienic sticker attached).
- You can exchange for the same product in a different size at no extra charge.
- You can exchange for the same product in a different color or for an entirely new product. If there is a price difference, you’ll either pay the difference or receive a partial refund.
You’ll get a full refund in the form of cash. To avoid complications and delays, we do not offer refunds back to your debit or credit cards.
Your refund can take up to 30 days from the date we receive your return. Returns to our physical store will take place immediately.
For the status of your return, please contact our hotline at 07188.8.131.52.